You’re using a product – a phone, a credit card – and something goes wrong. The fees weren’t what you thought they’d be. The phone doesn’t work as advertised. You try to get relief by calling the company, waiting on hold with customer service. You write letters, to corporate headquarters and the Fair Trade Commission. You’re mad, and you feel like you’ve been ripped off, and you decide to bite the bullet and sue. Except you can’t.
This is a companion discussion topic for the original entry at https://talkingpointsmemo.com/?p=209336