Discussion: United Airlines Blames Glitch That Grounded All U.S. Flights On Router

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Discussion for article #238250

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I’m on the fence as to whether the grounding of all United Airlines flights constitutes good or bad news.

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After Wednesday’s problems, United apologized to customers and said they could change travel plans without being charged the usual $200 reservation-change fee. In some cases, the airline said it would also waive any difference in fare for the rescheduled trip.

The sounds like the absolute least they could do. They cancel your flight, and think they’re being generous to “allow” you to reschedule on the next available flight? United owes their delayed customers a hell of a lot more than that.

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They could have blamed it on Obama or the Gays…

Step in the correct direction… (‘right’ has become derogatory).

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“An airline spokeswoman said that a router problem reduced ‘network connectivity’ for several software applications.”

Probably caused by constantly slashing leg room and seat size for data packets traveling through the network.

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Something is very wrong at “United”. What is wrong is that “United” is really Continental Airlines, re-named “United”. Little if anything is improved at that airline as a result of the merger of UAL and CAL. CAL was a failing airline, and had been for many years, and now they are dragging down what is left of UAL.

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I feel safer…

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On Monday, I was traveling on a United flight - the route between Minneapolis and Chicago was a mess. They canceled flights, booked us on alternative flights, then restored the original flights. We got conflicting information from boards and representatives. My situation wasn’t dire, but there were business travelers, families, tour groups, etc who missed all of their connections and lost everything. United literally did NOTHING for these people. They pointed folks to a service desk and said “good luck.” It would appear that United Airlines is not able to manage its business since the takeover of Continental.

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Sorry - I just said basically the same thing (We must have been typing at the same time.)