My experience there over the last eight months is just the opposite.
If I had a dollar for every time a customer came with an overly full cart and told me they only came in for a couple of items, I could probably really retire. It probably happens a dozen or more times a shift (which, for me, is only about five hours).
Our store is probably one of the worst in terms of condition - we’re on the docket for an upgrade, but we’re really working with the building as it was when it opened a decade or two ago. I’ve countered the ‘exceptional experience’ nonsense with, when you give us exceptional tools, we can then give an exceptional experience. Having no human cashiers before 8a and after 9p when the store is open 7a to 10p, is just one example.
Again, don’t get me started…
I have to be honest when I say, before I started working there, I rarely went in the store - maybe once or twice a year at best. But it is the only department store in town and has limited grocery access (no deli or butchery or fish monger) in a town with only one full service grocery store and an Aldi. So we do get a lot of foot traffic.