Discussion for article #236110
I had to write to the CEO of Verizon to get a $35 refund and spend postage on several earlier letters.
There’s almost no way to email anyone with any authority. Their “chat” forums are staffed with “virtual” people.
I gave them up for another cable co, saved $60/mo.
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She is correct about the customer service. It took me 3 months for them to refund my overpayment of my final bill which was their fault. 3 months!!!
If she’s filing against the customer service reps, shouldn’t she file the case in Mumbai?
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Oh how I wish this could be a class-action lawsuit that was still open to join.
The Verizon defense will be like Fox News’ “everybody knows we are an entertainment channel” defense against the Paris lawsuit:
Everybody knows that the purpose of Verizon customer service is upselling to every customer that will fold to persuasion or coercion, and to slowly suck hope and the will to live out of customers that won’t fold.
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Big deal. Get in line behind the people who have suffered strokes and cancer because of Verizon’s customer service.
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A heart attack? Pshaw. Most people dealing with Verizon subsequently suffer from derangement and paranoid schizophrenia requiring years of medication and therapy. Except for the ones who are driven to sociopathy - Verizon offers them jobs in upper management.
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After reading all the above comments, I believe I will stay away from Verizon. Sounds like another Comcast.
Comcast is a sunny spring day with singing birds and daffodils compared to Verizon.
They all suck like the big banks do. They need to have their butts kicked.
The US pays high prices for inferior internet service, because all the providers are spending $300 for every customer they steal from the other guy to replace the customer stolen by the other guy.
Customer service sucks, because that department is tasked with selling TV service bundles to people who don’t want cable service and/or would prefer a la carte viewing.
And don’t get me started on AT&T, which must have a mission statement to the effect: Strive to make Comcast look efficient and reasonable in comparison.
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The most important detail is left out of this article, but was at the link. The call was of course recorded, and the Verizon supervisor called her back to say he listened to the call and apologized for saying he would call the police because in fact she did not threaten anyone.
As to the suit, the recording of the call is a huge part of that. Hard to call it without hearing the recording. While not threatening, Ms. Hawkins might have been annoying. And it could be the opposite, the rep was a jerk. The recording should give a clear indication of things. That said, being threatened with arrest is pretty serious, regardless of being annoying.
The only thing we know for sure is that Verizon sucks…
Verizon got my bill wrong in their favor every single month. I would go to the store and pass the time in a long slow moving line telling new service seekers how bad the billing was. It wasn’t all that much fun, but it was better than trying to get help by phone.