I was curious as to how they were going to handle providing diversity/sensitivity training to all their employees. Too bad the ‘no longer there’ manager will not be a participant.
But in a multinational company with more than 28,000 stores worldwide, there has “to be a situation every day where some human being handles things wrong. You can’t have that many employees and not have something stupid happen,” Gordon said. “Even with a huge operations manual that lays out what to say and what to do, you can’t cover everything.”
Well, you can have small stupid or you can have big stupid. All of this because a manager and an employee have issues. There seems to be a thread here because it’s been reported another black customer was denied the code to use the bathroom in an LA Starbucks, while a white one came out and hadn’t bought anything yet either. Not sure if one day is going to be enough.
I personally don’t care for Starbucks’ coffee so not buying there is not an issue for me. And even though the recently hired COO is a fellow college alumna, I don’t think they want to tangle with his frat. One of the men is an Omega. Black fraternity members have a way of looking out for their own. Just like they had the back of Judge Curiel (Trump Univ case), who is a Kappa.