Discussion: Sorry, Service Apps Are Not The Future—They're For Rich People

I like to think of these kinds of apps as a way to transfer goods and services from the super-rich (VCs and their investors) to the merely well-off and wealthy. It’s version 2.0 (or maybe 3.0 or 5.1) of the giveaways that had us oldsters ordering a pint of ice cream for a snack in the middle of the day from Kozmo or Urbanfetch. In not that long they’ll burn through their initial funding or one of them will become a monopoly, and then prices will stabilize at the levels such services really cost, which is typically unsustainable for the even the upper-middle masses.

On the other hand, I also wonder if perhaps apps like these will generate a shut-in economy for some younger people who aren’t currently shut in. The extra for getting your groceries brought in or your laundry done for you without, y’know, picking it up or dropping it off at a laundromat could be just enough so that going out for nachos and a few drinks or a movie with your friends is now out of reach even if you do ostensibly have the time and energy for it.

It seems a little misguided that the author complains about the article not considering the needs of people in Omaha and Dallas. It is New York Magazine after all. Does Dallas Magazine ever discuss Brooklyn real estate?

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Herein this article we discover useless “services” designed to separate stupid people from money. By moving this scam onto smart phones, it gives “ordinary” people a way to look like they’re part of some higher class (technology, wealth, etc.).

My brother’s wife is a superb example. While running between tennis classes for herself and various extra-curricular activities for her kids, she uses several such services. The ones accessed via apps on her smartphone allow her to look like a tech elite amongst the other soccer moms. Busy busy important important person making black magic on her $150/month “phone.” She can use the word “app” without comprehending what it means.

Which is kind of at the root of this and the article misses it entirely. The people suffering from excessive affluenza that are the target are exactly the ones spending $150/month so they can play Angry Birds while “watching” their kid at baseball or ballet. Since they are “attending” the event or lesson, it somehow connotes they are “participating,” even when they are in an oblivious little fog as to what is going on around them.

“Yeah, yeah baby. I tots saw you get that base run. You are my little hero!”

So she hires various services. The maid that comes twice a week ($100/week) to rearrange the dust a bit (sorry, no dishes, no windows, no laundry). Someone to walk the dog in the middle of the afternoon ($20 per day, every weekday) while the kids are in school and shes playing tennis. Or somewhere.

My personal favorite: someone else does her shopping while she is “Doing Something Important.” For only a $25 service fee, someone buys whatever she puts on the shopping list … but every single item bought is full price and more. Never any discounts, never any sale prices, never buys something on special that is a good target of opportunity this week for next week when you know you’ll need it.

So, that little shopping trip that you or I might make and spend $50 or $75 on groceries is now $120 or $200 worth of groceries. Because, for only $25, someone else “did all the work” and walked through the store throwing random shit into the basket that met the shopping list, but with no attention paid at all to the difference between chicken at $1.99 a pound or $7.99 a pound. You know, $5 or $25, it doesn’t matter. It’s “a package of chicken” and the idiotic waste of money is “someone else’s money.”

So, by the time all these services add up, it’s “only” $1000 a month, or $1300, depending on the month, of after-tax income. Plus $150 for platinum-plated smart-phone connectivity. Plus spending double or more on groceries.

Have we even touched on impulse buying on the internet? That extra $200 a week on cute T-shirts, a baseball cap (for only $30 delivered!), the latest ebook copy of 50 Shades of Gray, just another $5 to add to a kindle library that isn’t even 20% read (just no time for reading).

But … all that personal time that she has freed up. To, y’know, Do Things. Important Things. that involve driving around the city all day using only 10 or 15 gallons of gas every day or two. While my brother works 10 hour days, with his company calling him at night and on the weekends with work-related problems to trouble-shoot by tomorrow morning before he gets back to work.

And at the end of the month there is very little, sometime no, money to dump into a college fund for the kids.

Last Christmas I had to listen to the complaints about how hard it is to make ends meet, how my brother is trying to find a better-paying job (he makes six digits), how the kids are suffering because they can’t afford the latest designer volleyball tote bag with matching water bottle and sweat band to match what all the other kids are using.

It’s the same consumer-driven shit that’s been going on since the 1950s. Convince idiots that they cannot live without something and grift off as much cash as that cow can be milked for.

Turns out, there’s an app for that.

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I’d like to comment from two perspectives.
First - I work with and mentor founders of a number of tech start-ups through tech incubators, and I’m always amazed at the creativity I see from those who identify a perceived problem (maybe not one I appreciate), try to solve it, start a business, and really try to succeed. While not all of these founders are 20 or 30 something, many of them are, and I don’t remember an entrepreneurial spirit like that from my peers when I was that age. Even if the idea does not succeed, they’ve learned more about business and technology than most MBA’s can provide before they can even pitch to their first potential investors.

Second - I use some of these apps not because I’m wealthy but because circumstance may make it necessary. I broke my knee some years ago shortly after PeaPod was launched. With no immediate family nearby and no ability to drive, being able to select my own groceries online and have them delivered to my kitchen (yes, they went straight through to the kitchen), saved me having to ask friends for yet one more favor to get me through the 8 week ordeal. Did it cost more? Perhaps a bit more along with a delivery tip, but I had control of my own well-being. A friend with young children working full-time found that a weekly delivery of the big shop would allow her more time to spend at home rather than finding time after dinner to load sleepy kids in the car to make that happen. A friend with MS and a full-time caregiver orders from a PeaPod competitor. There are many people out there with many different stories. Have we gotten so caught up in the 1% vs 99% that we can’t appreciate any other label?

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You can have all these things and be free to conquer the world

I thought this was the mandate of deodorant and credit cards…

Spot on. I’ll be laid up for a month or so soon, and I will use grocery services to keep me going, especially as I live in a walk-up in NYC. After that, I may continue to have heavy things delivered. I will still cross the street in snow and sleet to do my own laundry in a nearby building. I’m a member of a food coop so I’ll walk the 2 miles round trip to lug groceries (no car). Point is, some of these services make it possible for older folks to stay in their own apartments, etc., and that’s good for everybody. I also tip well.

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Class “issue”?
Sure, in an academic sort of way.

Class problem? I’m not seeing it.

If a consumer has disposable income, or is in a situation where the value of time makes it worth spending a few more bucks for laundry or groceries, and someone else has figured out how to leverage technology to provide this service and separate that consumer from their dollars, where is the problem? Where’s the exploitation in this consensual transaction? Why is it necessary to pass moral judgement upon the consumer, any more than it is for a wealthy person to judge a poor person for their consumption choices? Other than to satisfy free-floating class resentment, that is.

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I’d rather do my own laundry and walk to and from my grocery store (yeah, I walk) than spend all day fingering a touch screen messing with apps.

AND I DON’T HAVE TO TELL THE KIDS TO GET OFF MY LAWN BECAUSE I’VE NEVER HAD A LAWN!

So there.

Owning a vehicle in any major urban area can cost upwards of $5K a year for insurance, gas, maintenance and garage and that does not include 500 to 800/mo. for your beamer or audi (BTW, the more you guys stay off the streets the better.)

The great thing with these apps is if you have the money, it can save considerable time and effort to have your downtime after a long day of work and other stressors. If you use ALL of them, yeah you gotta be balling, but, a quick meal a few times a week off eat24 or picking up your dry cleaning or ubering somewhere every now and then, anyone can do without putting themselves out too far.

BUT - you cant expect someone else to do the task you don’t want to do for free, so, if you can’t afford it you have to still do it yourself. If your time is worth the extra $5-6 on top of your meal to not have to walk 30 minutes, rock on. That’s how life works. At least now you don’t need a full time housekeeper to do these things.

Every so often I have to explain to (usually visitors) that it’s really bad form to try to hold a parking spot in NYC. which is very different from growing up in Pittburgh, where it’s common to save “your” spot with an old kitchen chair.

The one thing I think worth noting is that long before any of these apps, NYC had a well-developed, and relatively democratic delivery economy. While there are relatively low (usually $10) minimums, most resturants deliver for free.

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lol why do you know so much about what your brother’s wife does dude? Shame on you hand in your MAN CARD

LOL hard at this leap of logic:

“But the lifestyle these apps are selling is an all-or-nothing picture.”

I don’t use any of these stupid apps and probably never will. If you don’t want to see people (or you only want to see other crazy ones) then be a normal freak and go to the grocery store AT NIGHT. However, there is clearly no “all-or-nothing” lifestyle being “sold” by these apps, people are just trying to monetize every possible idea they can.

Quit crying about the way the world is and what rich white people do, IMO complaining about the prevalence of apps online is the whitest thing of all