The nursing home management apparently required 911 operators to synthesize the situation, that there was a systemic problem at the nursing home that endangered every occupant of the home.
There are many nursing homes in Florida [citation needed]; there is only one 911.
What the hell does the nursing home management do for a living, other than have individual staff call 911 any time any individual resident is in danger? How the hell were they not able to synthesize this information and present the entire situational problem to emergency responders?
We’re lucky 911 operators were paying enough attention to put together what was happening within those walls, or else many more residents might have died.